Terms of Service

1. The service

Respondo. offers "Respondo", an AI assistant that answers the WhatsApp messages and, depending on the plan, the Instagram direct messages of the contracting Business; it books appointments, takes orders, records payments reported by customers, keeps a profile of each customer and notifies the Business. The Full plan adds a business management panel (orders, kitchen or calendar, cash register, inventory, digital menu or catalog, customer reminders and daily close). The Business reviews and confirms appointments and payments; Respondo does not confirm payments on its own.

2. Payment and guarantee

The service has no free trial period. Respondo connects the assistant to the Business's WhatsApp and, once the Business sees it answering its customers on its own number, the Business pays the first month that same day if it is satisfied; from then on, payment is made month by month in advance according to the chosen plan. If within the 7 days after payment the service does not satisfy the Business, Respondo refunds that first month in full. Plans: Respondo, $39 per month; Respondo + Instagram, $49 per month (the Instagram feature depends on Meta's approval for each connected account); Respondo Full, $79 per month. The first businesses (founders) keep the price of the plan they joined with for as long as they keep the service active, even if the general rate goes up. Charges for WhatsApp messages are billed by Meta directly to the Business's account and are not part of Respondo's price; for Meta to deliver more than 1,000 replies per month, and for notices or campaigns, the Business's WhatsApp account must have a payment method registered with Meta. If the plan is not renewed before it expires, the assistant stops answering the Business's customers from the day after the last paid day; the Business's WhatsApp keeps working normally and the assistant is reactivated upon renewal. Respondo notifies the Business by WhatsApp 5 days and 2 days before, and on the day of, expiration. Accepted methods: Zelle, Binance USDT and PayPal in US dollars, or mobile payment (pago móvil) and bank transfer in bolívares, calculated at the official BCV euro rate of the payment day. There is no setup fee and no minimum term: the Business may cancel at any time and the service remains active until the end of the paid month.

3. Responsibilities of the Business

The Business provides truthful and up-to-date information (services, reference prices, hours, policies) and is responsible for confirming appointments, verifying payments and handling what Respondo escalates to it. The Business must have the right to use the connected WhatsApp number and must comply with the WhatsApp Business policies.

4. Limitations

Respondo answers with the information the Business provides; it can make mistakes, so the Business confirms what is important. Respondo. is not responsible for decisions made solely on the basis of an assistant's reply, nor for interruptions caused by WhatsApp, Meta or infrastructure providers. We will do what is reasonable to restore the service as soon as possible.

5. Data

Data processing is governed by our Privacy Policy. The data of the Business's customers belongs to the Business, which may request its export or deletion upon cancellation.

6. Contact

Respondo. · Caracas, Venezuela · hola@respondo.app · WhatsApp +58 424 512 2735